Privacy Policy

Last updated: 20 October 2025

We operate the PhoenixONE mobile application (the "App"). This Privacy Policy describes how we collect, use, and protect your information when you use our App.

1. Information We Collect

We may collect the following types of information:

Personal Information: such as name, email address that you voluntarily provide when creating an account or contacting us.
Chat Data: When you use our AI chat features, your messages are transmitted to our servers for processing and stored to provide chat history. We do not use your chat data to train AI models or share it with third parties for marketing purposes.
Usage Data: information automatically collected when you use the App, including device type, operating system, IP address, access times, and usage patterns.

2. How We Use Your Information

We may use your information to:

Provide, operate, and maintain the App
Process your AI chat requests and store chat history
Improve, personalize, and expand our services
Communicate with you, including for customer support or updates
Analyze usage trends and monitor app performance
Ensure compliance with legal obligations

3. Data Sharing and Disclosure

We do not sell your personal data. We may share information in the following situations:

With Service Providers: to facilitate App functionality, analytics, or customer support
For Legal Reasons: if required by law or to protect our rights, users, or others
Business Transfers: if our company merges, sells assets, or is acquired, your data may be transferred

4. Data Security

We take reasonable measures to protect your information from unauthorized access, disclosure, alteration, or destruction, including encryption in transit using HTTPS. However, please be aware that no security system is completely secure.

5. Data Retention and Deletion

Chat History: Stored until you manually delete it or delete your account
Account Data: Retained while your account is active
Deleted Data: Permanently removed within 30 days of deletion request

6. Your Data Rights

Depending on your jurisdiction, you may have the right to:

Access and request a copy of your personal data
Request correction or deletion of your information
Withdraw consent where applicable
Object to processing or request data portability

You can exercise these rights by contacting us at [email protected].

7. AI-Generated Content Disclaimer

All AI-generated content is provided for informational purposes only and should not be considered as financial, investment, legal, or professional advice. Always verify important information from authoritative sources.

8. Children's Privacy

Our App is not intended for children under 13. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected such information, we will take steps to delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted within the App and the “Last updated” date will be revised accordingly.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: [email protected]